Visa extension for 211A (С1), D1/D2, D12

When to start the process

You need to start the process 14 working days before the end of your current visa. At least 6 working days before your visa expire, we must have your passport.

What documents are needed

To extend your visa, you will need to provide:

A recent personal photo;
A photo of your passport;
A photo of your entry stamp or an electronic document confirming your entry into the country.

Once these documents are submitted, our manager will consult with you and clarify whether you will need to provide the original passport, or if the extension can be processed without it.

Important: If your passport or entry stamp is damaged (torn, wet, etc.), immigration may not accept your passport for renewal. We are not liable for successful renewal in such a case.

What you need to start the process

To begin the visa extension process, please upload a photo of the entry stamp sticker to your personal account in the ENTRY STAMP section (the link to your account was sent to your email after you completed the questionnaire).

If you went through passport control via the autogate, please let us know — we will find your electronic stamp.

Cost

The cost of extension for 211A, D1/D2

2,600,000 IDR – if you contact us at least 6 working days before your visa expires.

3,100,000 IDR – if you apply for an extension in less than 6 working days.

3,100,000 IDR – for countries China, Afghanistan, Israel, Cameroon, Nigeria, Somalia, Bangladesh, Kenya, Siria, Pakistan, Libya

The cost of extension for D12

7,000,000 IDR – if you contact us at least 6 working days before your visa expires.

How the Extension Process Works

1. Upload a photo of your entry stamp to extend your visa.

If you went through passport control via the autogate, please let us know — we will find your electronic stamp.

2. Passport Submission

You can bring your passport to our office personally, or use our courier service. To request a courier, send us a link with your location on Google Maps. The courier service is free, except for remote areas.

Important: If you are not available at the agreed time, a second courier trip will incur a charge of 100,000 IDR.

3. Payment and Start of the Extension Process

Pay for the service online or in cash to the courier (if pre-arranged).
Once payment is made, we will begin the extension process.
Please note: the extension process will not start earlier than 14 days before your current visa expires. You can track the status in your personal account.

4. Extension Document

Once the extension process is completed, the electronic document will be available in your personal account. The status in your account will change to "RETURNED", confirming that the procedure has been completed

6. Receiving Your Passport

You can either pick up your passport personally at our office or request a delivery by courier.

Our office: No, Jl. Sunset Road No.900, Seminyak, Kuta, Kabupaten Badung, Bali 80361

Opening hours: Monday – Friday from 9:30 to 17:00

How long will the passport be in our possession

On average, when you renew, you give your passport 2 weeks.

If I want to get an extension faster

Yes, an expedited process is available. We will consider your deadlines:

Normal process: Around two weeks.
Expedited process: 3 to 7 business days.

The duration depends on the stage at which the request for expedited processing is made, as well as the specifics of the extension process.

Biometrics

Currently, submitting biometrics at the Immigration Office is not required.

Cancellation of renewal

If you wish to cancel your extension, we do not refund payment if the documents have already been submitted to Immigration.

How to track renewal through your personal cabinet

You can always check what stage your renewal is at through your personal cabinet (the link is in your mail, if you can’t find it we will send it to you).

Each stage is assigned a different status.